What people said afterwards.

Called at nine at night with water coming up through the laundry drain. He talked me through shutting everything off, said he would be there by seven in the morning, and he was there at ten to. Cleared the main line and then showed me the camera footage of the root that caused it, which I appreciated because I would not have believed it otherwise.

I got three quotes for a fifty gallon heater. Two of them would not give me a number at all without sending somebody out first. Ron's range was on the website before I even rang, and the final bill landed inside it. The permit was included rather than appearing at the end.

Booked a Saturday slot on the website on Thursday evening and got a confirmation straight away. He turned up inside the window, replaced two angle stops and the kitchen faucet in just over an hour, and I paid after. No drama and no upselling at any point.

Water bill had doubled and nobody could tell me why. He did the meter test with me standing there, found the leak was on the hot side, and located it to one section of the hallway. We rerouted it through the attic instead of breaking up the floor, which I did not know was an option.

Third company I had out for the same blocked kitchen line. The first two cabled it and it blocked again within a couple of months. Ron said cabling was only punching a hole through the grease and jetted it properly instead. Six months later and it is still fine.

Old house, galvanized pipe, pressure that had been getting worse for years. He was honest that patching it would just move the problem along. The repipe took three days, the drywall patching was tidier than I expected, and the difference in the shower is remarkable.

Had a gas range delivered and the delivery crew would not connect it. Ron came over the Altamont, ran the connection, pressure tested it and had it lit inside the hour. Charged one hour. I had braced myself for a call out fee on top and there was not one.

Pilot kept going out on a heater that was only six years old. He replaced the thermocouple rather than telling me I needed a new unit, which is what I was half expecting. It has been fine ever since. He also flushed it while he was there and showed me how to do it myself.

Supply hose behind the washing machine let go on a Sunday. Cassie picked up on the second ring on a Sunday afternoon, which I still find slightly hard to believe. Ron got there, capped it, and came back Monday to do it properly. Same hourly rate for the Sunday call.