Call, book, or send it in writing.
Calling is fastest and Cassie almost always picks up. If it is easier to type it out, the form goes to the same place.
THE FASTEST WAY
Just ring it.
(209) 278-4781This is the emergency line and the ordinary line. There is only one number and it is answered seven days a week, including Sundays and through the night for genuine emergencies.
Hours
Monday to Friday
7:00am to 5:00pm
Saturday
Four booked jobs, then on call
Sunday
Emergency cover only
Where we are
Based in Tracy, California
Serving San Joaquin, Stanislaus and Alameda counties
BEFORE YOU CALL
Four things that speed it up.
- Whether it affects one fixture or several. One slow drain is a small job. Two is a main line, and that changes the urgency and the answer.
- Roughly how old the house is. It tells us what the pipe is likely to be, which tells us what to bring.
- Whether you have shut anything off. And if so, what.
- Your meter reading, if it is about a leak or a bill. Take one, wait an hour with nothing running, take another.
None of this is required. It just means the first ten minutes of the visit are spent fixing something rather than working out what is wrong.
Read the questions page firstWHAT TO EXPECT WHEN YOU GET IN TOUCH
Who answers, and how long it takes.
Three ways in, and they are not equally fast. Here is the honest ranking so you can pick the right one for how urgent your problem actually is.
Phone, any day
Answered by Cassie during the day and by Ron out of hours. This is the only channel that works for an emergency. If it rings out, which happens if Ron is under a house, leave a message and you will get a call back rather than a text from a system.
Best for: anything urgent, anything complicated.
Online booking
Instant. You are choosing from Ron's real availability, so the time you pick is the time you get. Cassie calls afterwards to confirm the detail, but the slot is already yours.
Best for: anything that can wait until a scheduled appointment.
The message form
Answered within a working day, usually faster. Good for questions, quotes on work you are still thinking about, and anything you would rather put in writing.
Best for: questions, estimates, anything not on fire.
LANDLORDS AND PROPERTY MANAGERS
If it is not your own bathroom.
A meaningful share of our work is for small landlords and property managers across Tracy, Manteca, Lathrop and Stockton. The arrangement is simple and it is designed around the thing that usually goes wrong, which is coordination rather than plumbing.
- Give us the tenant's name and number when you book, and we coordinate access directly with them
- You get the diagnosis and the cost before any work happens, not after
- Photographs of the fault and the repair, which matters for deposits and for insurers
- Invoiced to you on fourteen day terms, never to the tenant
- The same hourly rate as everybody else. There is no volume discount, and there is no volume markup either
If you look after several properties in the area, ring (209) 278-4781 and Cassie will set you up so future jobs take one call rather than five.
